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After completing the initial steps to set up your Freshdesk instance for a Service Gateway a ServiceBond integration, you will need to bond your Freshdesk instance with another app to finish configuring your integration.
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The instructions and information provided are for bonding Freshdesk with ServiceNow. If you are trying to bond Freshdesk with another ITSM app, contact Perspectium Support for a guided setup. |
Bond Freshdesk with ServiceNow
To sync your Freshdesk tickets and map ticket fields with ServiceNow incidents, complete the following procedures: