Perspectium

ServiceBond is

an integration solution that helps to automate interactions between a service provider and its customers. 

ServiceBond

is composed of a ServiceNow native application that is deployed

onto a ServiceNow instance of a service provider, along with components in the Perspectium Integration Mesh for

message transformation and brokering,

as well as a native application on your ITSM platform when available

(or a mesh component, Meshlet

) that interfaces with your platform.

ServiceBond can automate service requests and case management between

service provider and

customer systems, manage multiple customers in a single environment securely and at scale, and deliver repeatable customer on-boarding with predefined services. Other features

include:

• Common Document Format mapping
• Bulk import or export of customer data e.g. CMDB, Knowledge base, Users
• Publishes once and subscribed by many
• Store and forward
• Same time update sequence guarantee
• Preconfigured zero footprint Meshlet or full featured native application (ServiceNow)
• Support for Flow Designer on ServiceNow for robust triggering
  
  

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