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Perspectium ServiceBond is an integration solution that helps to automate interactions between a service provider and its customers.
ServiceBond
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is composed of a ServiceNow native application that is deployed
onto a ServiceNow instance of a service provider, along with components in the Perspectium Integration Mesh for
message transformation and brokering,
as well as a native application on your ITSM platform when available
(or a mesh component, Meshlet
) that interfaces with your platform.
ServiceBond can automate service requests and case management between
service provider and
customer systems, manage multiple customers in a single environment securely and at scale, and deliver repeatable customer on-boarding with predefined services. Other features
include:
- Common Document Format mapping
- Bulk import or export of customer data e.g. CMDB, Knowledge base, Users
- Publishes once and subscribed by many
- Store and forward
- Same time update sequence guarantee
- Preconfigured zero footprint Meshlet or full featured native application (ServiceNow)
- Support for Flow Designer on ServiceNow for robust triggering
Other ServiceBond Pages
Troubleshooting ServiceBond Issues
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