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Perspectium Service Gateway is a solution that bundles process and services with cloud integration to facilitate automated Service Provider to Customer interactions. Service Gateway can automate service requests and case management between Provider and Customer systems, manage multiple customers in a single environment securely and at scale, and deliver repeatable customer on-boarding with predefined services.
The Service Gateway is composed of a ServiceNow native application that is deployed on the Service Provider’s ServiceNow instance, components in the Perspectium Integration Mesh for Message transformation and brokering, and a native application on your ITSM platform when available, or a mesh component, Meshlet, that interfaces with your platform.
Perspectium Service Gateway's features ranges from the following:
- Common Document Format mapping
- Bulk import or export of customer data e.g. CMDB, Knowledge base, Users
- Publishes once and subscribed by many
- Store and forward
- Same time update sequence guarantee
- Preconfigured zero footprint Meshlet or full featured native application (ServiceNow)
- Support for Flow Designer on ServiceNow for robust triggering
Perspectium ServiceBond integrations (previously SIAM integrations) are frameworks for multidirectional syncing of cloud application data. ServiceBond integrations are handled by the Perspectium Mesh, which routes data to connected application endpoints. You can also set up data integration with on-premises applications and databases using Perspectium's Repeater Agent.
And to help you track the status of and troubleshoot your Service Integration messages, Data Guarantee creates receipts for dynamic shares and bulk shared data.
To get started, choose a Perspectium-supported
Service Gateway application from the list below:
Amazon Web Services (AWS)
ServiceNow
Jira
Jira Service Desk
Freshservice
Freshdesk
Ivanti
CA Rally
BMC Remedy
Cherwell
Microsoft SharePoint
OpsRamp
Zendesk
NetSuite
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