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UI Button
colormagenta
tooltipInformation on this page pertains to the Perspectium Fluorine release
titleFluorine
urlhttps://doc.perspectium.com/display/fluorine


To ensure that Ivanti Service Manager incidents are arriving at your ServiceNow instance, you will need to create a subscribed queue and subscribe to the data being shared out of Ivanti.

Prerequisites


(warning) First, you will need to create a ServiceNow dynamic share for Ivanti.

Procedure

To create a ServiceNow subscribed queue and subscribe for Ivanti, follow these steps:


UI Steps
UI Step

Create a ServiceNow

shared

subscribed queue for Ivanti

NaviLog Log into your ServiceNow instance and navigate to Perspectium > Replicator > Shared Subscribed Queues or simply type and then select Shared Subscribed Queues in the Filter Navigator on the upper left-hand side of the screen. Then, click New. In the Name field, type psp.in.meshlet.ivanti. Then, follow the remaining steps to create a ServiceNow shared queue.out.ivanti.INSTANCE_NAME, where INSTANCE_NAME is the name of your ServiceNow instance (e.g., dev12345). Enter your Queue username and Queue password (provided by Perspectium Support), and check the Active box. Finally, click Submit in the bottom left-hand corner of the form to save your subscribed queue settings.

Add a before share script

Click the Filter and Enrichment tab. In the Before share script window, add the following script:

UI Step
Navigate to Dynamic Share

Create a ServiceNow subscribe for Ivanti

UI Step
if (psp_action == "insert") {
 var pspA = new PerspectiumAttachment();
 pspA.sendIndividualAttachments(current, "deferred", "ivanti_sent", share_gr); 
}
UI Step

Save your dynamic share

Navigate to Perspectium Replicator > Dynamic ShareSubscribe or simply type Dynamic ShareSubscribe in the Filter Navigator on the upper left-hand side of the screen.

UI Step

Choose the Incident to Common Incident table map

In the Table Map dropdown, select Incident to Common Incident.

UI Step

Configure other dynamic share settings

From the Encryption Method dropdown, choose Base64 Encode only. Then, click the Trigger Conditions tab. From the Business Rule When dropdown, select before and type 50 as the Business Rule Order. Finally, choose psp.in.meshlet.ivanti as the Target Queue.

Follow any remaining steps to create a ServiceNow dynamic share and click Submit to save your Then, click New. Choose Incident from the Table dropdown and check the Active box. Finally, click the Filter and Enrichment tab and check the Create and Update boxes. Click Submit at the bottom left-hand corner of the form to save your subscribe settings.



Next steps


Create a ServiceNow subscribed queue and subscribe Edit ServiceNow outbound table map fields for Ivanti


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