To ensure that Autotask incidents are arriving at your ServiceNow instance, you will need to create a subscribed queue and subscribe to the data being shared out of Autotask.
Prerequisites
First, you will need to create a ServiceNow dynamic share for Autotask.
Procedure
To create a ServiceNow subscribed queue and subscribe for Autotask, follow these steps:
Create a ServiceNow subscribed queue for Autotask
Log into your ServiceNow instance and navigate to Perspectium > DataSync > Subscribed Queues or simply type and then select Subscribed Queues in the Filter Navigator on the upper left-hand side of the screen. Then, click New. In the Name field, type psp.out.meshlet.autotask. Enter your Queue username and Queue password (provided by Perspectium Support), and check the Active box. Finally, click Submit in the bottom left-hand corner of the form to save your subscribed queue settings.
Next steps