To ensure that Autotask incidents are arriving at your ServiceNow instance, you will need to create a subscribed queue and subscribe to the data being shared out of Autotask.
First, you will need to create a ServiceNow dynamic share for Autotask.
To create a ServiceNow subscribed queue and subscribe for Autotask, follow these steps:
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Next steps
Edit ServiceNow outbound table map fields for Autotask