After completing the initial steps to set up Jira Service Desk for a ServiceBond integration, you will need to bond Jira Service Desk with another app to finish configuring your integration.
The instructions and information provided are for bonding Jira Service Desk with ServiceNow. If you are trying to bond Jira Service Desk with another ITSM app, contact Perspectium Support for a guided setup.
Bond Jira Service Desk with ServiceNow
To sync your Jira Service Desk tasks and map Jira Service Desk task fields with ServiceNow records, select between the two options and complete the following procedures:
Option 1: Using the Perspectium for ServiceNow Update Set
You will first need to install 3 Perspectium update sets to your ServiceNow instance in the following order:
1. Perspectium for ServiceNow update set (AKA Perspectium Core).
2. Perspectium Common Endpoint update set
3. Perspectium Common Document update sets that correspond to the process being integrated. For example, if integrating incidents install Perspectium Common Incident.
You can request download links for these update sets by contacting Perspectium Support.
Option 2: Using a ServiceNow Meshlet
The ServiceNow meshlet makes HTTP requests directly to your ServiceNow instance in order to update and check for updates to your records. At the same time, it communicates with the JSD meshlet to receive/send updates from JSD.
Contact Perspectium Support for assistance setting up your ServiceNow meshlet.