Procedure

To create a ServiceNow subscribed queue and subscribe for JSD, follow these steps:

Create a ServiceNow subscribed queue for JSD

Log into your ServiceNow instance and navigate to Perspectium > DataSync > Subscribed Queues or simply type and then select Subscribed Queues in the Filter Navigator on the upper left-hand side of the screen.

Then, click New. In the Name field, type psp.out.jiraservicedesk.INSTANCE_NAME, where INSTANCE_NAME is the name of your ServiceNow instance (e.g. dev12345).

Enter your Queue username and Queue password (provided by Perspectium Support), and check the Active box.

Finally, click Submit in the bottom left-hand corner of the form to save your subscribed queue settings.

Create a ServiceNow shared queue for JSD

Navigate to Perspectium > DataSync > Shared Queue or simply type Shared Queue in the Filter Navigator on the upper left-hand side of the screen.

Then, click New. Choose ServiceBond from the Queue type dropdown. In the name field type jiraservicedesk.PROCESS_TYPE.COMPANY_NAME where PROCESS_TYPE is the type of process (e.g. incident) being integrated and COMPANY_NAME is the name of your company (e.g. Perspectium).

Enter your Endpoint URL,  Queue user, and Queue user password (provided by Perspectium Support).

Finally, check the Active box and click Submit at the bottom left-hand corner of the form to save your shared queue settings.