Table maps handle how data being shared out of ServiceNow is processed. Your outbound table map for Azure DevOps will require some field changes to ensure that data is mapped correctly when sent from ServiceNow to Azure DevOps.
Procedure
To edit the table map for Azure DevOps, follow these steps:
Log into your ServiceNow instance and navigate to Perspectium Common Documents > PSP Common Table Maps or simply type and then select Table Maps in the Filter Navigator on the upper left-hand side of the screen.
Then, search for and click into the table map of the table you are integrating. See the following table below for which table map you need for your integration:
| Table | Table Map |
|---|---|
| Incident | Incident to Common Incident |
| Change | Change to Common Change |
You can easily search for this table map by typing the name in the search window under the Name field.
Scroll down to the list of PSP Table Field Maps and click New.
Create a field map for the following and click Submit when done:
| Source Field | Target Field |
|---|---|
${TM:psp_user;sys_id=$[GR:assigned_to]}
| assigned_tos |
| project | project |
You should have two new field map created. 