After logging into Observer, your default landing page will be the Overview page. The Overview page displays various trend group charts that have aggregated metrics data from your ServiceNow instance in real time. The default metrics collected from your ServiceNow instance by Observer is detailed below:
| Metric | Description |
|---|---|
| Active SQL Statements | Currently active SQL statements ran against the instance |
| Active User Roles | Active users with a particular user role in the instance |
| Application Access Count | Number of times applications/tables are accessed |
| Approval of Closed Tasks | Closed tasks that require approval |
| Approver is deactivated | Tasks that have approvers that are inactive |
Available DB Connections | Available DB connections for the instance to use |
| Caller is Deactivated on Incidents | Incidents where the selected callers are inactive |
Client Network Time | Average network response time to clients (users) over specific time intervals |
CPU Load Average | CPU load averages for server instance is running on over specific time intervals |
| Customer Updates | Customer updates (sys_update_xml) recently processed |
| Email Queue | Messages in the email queue to be processed |
| External User Accounts | User accounts in the instance created externally |
Import Set Queue | Records in the import set queue |
Import Set Run Queue 60s | Records currently being run by import set queue |
| Inactive Users | Inactive users in the system |
| Local User Accounts | User accounts created locally in ServiceNow (not through an external source) |
Logged in Sessions | Logged in sessions to the instance, broken down on average and by node |
Num Free Semaphores | Number of free semaphores available to the instance |
| Open Tasks with Assigned to Deactivated | Open tasks with an assigned to user that is inactive |
| Percent Free Memory of Max | Percent free of the total memory available to the instance |
| Scheduler is Running | If the scheduler is running on the instance's node |
| Scheduler Mean Queue Age | Mean of how old jobs are in the scheduler queue to be executed |
| Scheduler Queue Length | Jobs in the scheduler queue to be run |
| Scheduler Total Jobs | Scheduled jobs running on the node |
| Scheduler Worker Count | Workers available on the node to execute jobs |
| Scheduler Worker Running Count | Workers on the node currently executing jobs |
Server Response Time | Average server response time to clients (users) over specific time intervals |
| Servlet Active Sessions | Active sessions with servlets |
| Servlet Errors Handled | Errors generated by servlets that have been handled |
| Servlet Processor Transactions | Servlet transactions handled by processor |
| Servlet Transactions | Servlet transactions completed |
SQL Queries | Averaged number of SQL queries ran against the instance |
SQL Response Times | Averaged response times of SQL queries ran against the instance |
| SQL Total | Total of all SQL actions |
| System Load Average | Average load in system at a point in time |
| Worker Queue | Scheduled jobs to be executed |
| Worker Queue Mean Duration | Mean duration of times to complete scheduled jobs |
Using the Observer pages
Using the Observer Overview page
Using the Observer Monitor page
