The Interactive only feature for dynamic shares is checked by default to indicate that data will be shared out only when interactive actions are performed (e.g., a user comments on or resolves an incident). Data will not be dynamic shared when non-interactive actions occur (e.g., a ServiceNow job closes resolved incidents after 7 days or an email engine creates records). 

The interactive only feature makes use of ServiceNow's interactive check to determine if a session is a user session or not. For more information, see GlideSession - isInteractive().


(warning) First, you will need to create a dynamic share.

Dynamic share on non-interactive updates

To dynamic share data on non-interactive updates, follow these steps:

Log into your sharing ServiceNow instance and navigate to Perspectium > Replicator > Dynamic Share.

Click the name of the dynamic share that you want to enable sharing on non-interactive updates for.

Under the Trigger Conditions tab, uncheck the Interactive only box to start dynamic sharing records when non-interactive updates occur.

In the upper right-hand corner of the form, click Update to save your changes.