When a dynamic share or bulk share runs, message records are created in the Messages > Outbound module. If your sharing ServiceNow instance starts to experience performance issues due to a large number of message records piling up in the Outbound table, you can change the maximum number of message records for the Outbound table in Perspectium > Control and Configuration > Properties. Additionally, you can make use of the Delete This Share's Messages option to quickly delete the message records in the Outbound table that are associated with a dynamic share or bulk share.
NOTE: The Delete This Share's Messages option requires access to the parent global variable. If this variable is undefined (i.e., changed by another business rule), then this option will not be available on the dynamic share and bulk share forms.
Prerequisites
First, you will need to follow the steps to get started with Replicator for ServiceNow and create a dynamic share or create a bulk share.
Procedure
To delete the message records created by a dynamic share or bulk share, follow these steps:
Log into your sharing ServiceNow instance and navigate to Perspectium > Replicator > Dynamic Share or Perspectium > Replicator > Bulk Share.
Click the name of the dynamic share or bulk share that you want to delete messages for.
At the bottom of the form under Related Links, click Delete This Share's Messages. A pop-up will appear asking you to confirm deletion of all messages related to your share. Click OK to confirm, and an info message will appear confirming that associated outbound messages have been deleted.
