After completing the initial steps to set up your DXC instance for a Service Gateway integration, you will need to bond your DXC instance with another app to finish configuring your integration.
Prerequisites
You will first need to install 3 Perspectium update sets to your ServiceNow instance in the following order:
1. Perspectium Core update set
2. Perspectium Common Endpoint update set
3. Perspectium Common Incident update set
You can request download links for these update sets by contacting Perspectium Support.
Procedure
To create a ServiceNow dynamic share for your DXC Service Gateway integration, follow these steps:
Create a shared queue
Log into your ServiceNow instance and navigate to Perspectium > Replicator > Shared Queues. Then, select Shared Queues in the Filter Navigator on the upper left-hand side of the screen. Then, click New.
In the Name field, type psp.in.meshlet.dxc.incident.<instance_name>. Replace <instance_name> with your instance, e.g. psp.in.meshlet.dxc.incident.dev1111. Then, follow the remaining steps to create a ServiceNow shared queue.
Navigate to dynamic share
Navigate to Perspectium > Replicator > Dynamic Share or simply type Dynamic Share in the Filter Navigator on the upper left-hand side of the screen. Then, click New.
Set Target Queue
In the Target Queue field, select the shared queue you created from Step One.
Select a table map
In the Table Map dropdown, select Incident to Common Incident.
Set Encryption Method
In the Encryption Method dropdown, select Base64 Encode Only.
Apply trigger conditions
Click the Trigger Conditions tab. From the Business Rule When dropdown, select before. Then, follow the remaining steps to create a ServiceNow dynamic share.
