When sharing out display values, you can set up your dynamic share to share out the record when the display value changes for a referenced field, ensuring the record has the latest display value field.
For example, on a dynamic share for the incident table with this option enabled and the assigned_to reference field selected as a share on updated display value field, if the display value of a sys_user record changes, incident records matching the dynamic share conditions with this updated user in the assigned_to field will be shared out with the dv_assigned_to value updated to the new display value.
NOTE: You will have to specify each of the reference fields you want to share (i.e. it doesn't share out when all referenced fields are changed) since a dynamic share business rule is added to each reference table in order to trigger and share out the dynamic share table's record.
Prerequisites
First, you will need to follow the steps to get started with DataSync for ServiceNow and create a dynamic share.
Enable the Share display values property.
Procedure
To share updated display values in dynamic share, follow these steps:
Navigate to Dynamic Shares and make sure you have the Update trigger condition checked. Then check the Share on updated display values box.
Scroll down to the Display fields related list below where you can add specific display fields or all the display fields to trigger the share.
In the above example, a dynamic share was created on the incident table and the assigned_to reference field (sys_user table) was selected as a display value field to share when updated.
