In order to ensure that case records are shared out to your shared queue and then eventually on to ServiceNow, you will need to create a dynamic share on the Salesforce side.
Install the Perspectium Package for Salesforce
Configure your Salesforce remote site settings
Configure Perspectium Replicator as a Salesforce connected app
Configure Perspectium properties for Salesforce
Create a Salesforce shared queue
To create a dynamic share in Salesforce, follow these steps:
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