A subscribe queue will need to be created in Salesforce to store messages coming into Salesforce from shared ServiceNow incidents.
Install the Perspectium Package for Salesforce
Configure your Salesforce remote site settings
Configure Perspectium Replicator as a Salesforce connected app
Configure Perspectium properties for Salesforce
Create a ServiceNow shared queue for Salesforce
Create a ServiceNow dynamic share for Salesforce
To create a subscribe queue in Salesforce, follow these steps:
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