Access the DataSync for ServiceNow General Settings page at Perspectium > Control and Configuration > Properties > General Settings.
Please note that the following settings are only available once you have installed and configured DataSync for ServicNow.
Directly from the General Settings page, you can change your Perspectium Mesh Username, Password, and URL. You can also do the following:
This feature gives you the option of sending Perspectium-related incidents directly to our support team. Enabling this option will ServiceBond your ServiceNow instance with Perspectium Support, allowing you to stay updated in real time as our support team works on your incident. Here's how:
First, enable the sharing option:
Checking this box will create a ServiceNow shared queue (named psp.out.perspectiumdev_support) and dynamic share (named Perspectium Support), which will allow your incidents to be shared to support when the Perspectium Support assignment group is selected for ServiceNow incidents. The Perspectium Support Incident to Common Incident table map and Perspectium Support Common Incident transform map will also be added to your ServiceNow instance. |
Then, to share an incident:
Display values do not ensure referential integrity when used to join with other table.s To ensure accurate joining between tables, always rely on the actual sys_id value in the reference field instead. |
This feature enables the creation of debug logs in the Log Messages table. You can access these messages at Perspectium > Control and Configuration > Troubleshooting > Logs. To turn on the feature:
This feature enables the removal (via data cleaners) of outbound message records with a status of Error 24 hours after their creation. Here's how:
Perspectium Properties offers two features that allow you to limit the number of bytes or records that can be shared out for each outbound message job. By default, outbound message jobs cannot share out more than 5,000,000 bytes (or 5MB) and 8,000 records per job. Here's how to lower that limit:
If you enter a byte limit (in step 2), this will take precedence over any byte limit that you enter (step 3). |
This feature allows you to set a max limit for records that can appear in the outbound messages table. By default, this limit is set to 1,000,000 outbound messages. Here's how to change this limit:
To avoid temporary short term connection issues (for example, if there was a single connection issue and the app was able to connect on the next attempt to share data to the Mesh), you can configure how frequently the Perspectium Connection Error notification should check for issues and how many times the issues occur before sending a notification. The default settings tell the application to check every 30 minutes if there are more than 5 connection issues, and send a notification email if that's the case.
To change these default values:
The "Perspectium Attachments and Audit Outbound Processing" job processes the outbound messages for attachments and audit records that are ready to be sent to the Perspectium Integration Mesh. To limit the number of outbound messages processed by the scheduled job, follow these steps: