ServiceNow script actions are server-side scripts triggered by events that can modify configuration items in your instance. The script action that you will need to add will create a ServiceNow outbound message for any incident records that have attachment data included, thus ensuring that any attachments you have created in ServiceNow are successfully shared out to Autotask.
Prerequisites
First, you will need to create a ServiceNow dynamic share for Autotask.
You will also need to create a ServiceNow subscribed queue and subscribe for Autotask and edit ServiceNow outbound table map fields for Autotask.
Lastly, you will need to add and edit ServiceNow transform map scripts for Autotask.
To add a ServiceNow attachment.uploaded script action for Autotask, follow these steps:
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