Navigate to Business Rules

Log into Ivanti Service Manager and click the  in the upper right-hand corner of the screen to access your settings. Then, on the left-hand side Settings panel, navigate to Business Objects (under Build). On the resulting page, click the table you are integrating with to access business objects for that table. Finally, in the upper right-hand corner of the resulting page, click Business Rules.

 NOTE: This setup assumes you will sync data from your Ivanti incident table. To sync other data from Ivanti, contact Perspectium Support for a guided setup.

Add a business rule trigger

Expand the Triggered Actions list and click Add Trigger. In the resulting window, type Perspectium Create Incident for the Trigger Name and click the On Insert box next to Object Event.

Save your business rule trigger settings

Under Action That Will Be Executed By This Trigger, choose the Use copy of existing action option. Then, from the Select Action dropdown, choose Perspectium Create Incident to link your web service script to this business rule trigger. Finally, click Save in the bottom right-hand corner of the window to save your business rule trigger settings.

Create additional business rule triggers

Using Steps #1-3 as a guide, create business rule triggers according to the table shown below. 

NOTE: The Perspectium Create Attachment and Perspectium Create Comment triggers will require a Relation Event and associated Relationship to be configured on the first Create Triggered Action window (in Step #2).