Types of Common Documents

Common Attachment

Common Catalog Task

Common Change

Common Incident

Common Knowledge

Common Problem

Common Request

Common Requested Item

Common Task

Common User

Installation

In order to implement common document formats, you must install the following update sets, in the same order as they are listed below:

1. Perspectium for ServiceNow <Release> - This update set contains core Perspectium application functionality.
   
   

2. Perspectium Common Endpoint <Release> - This update set which includes embedded table maps and common script includes that are used by all common document formats. The Common Endpoint update set only needs to be installed once before installing any of the below common document format update sets.
   
   

3. Perspectium Common <Object> <Release> - These update sets contain each of the different common document processes. For example, if doing incident management on the Helium release, you will install the Perspectium Common Incident Helium Update Set. You can install each common document format update set one by one afterwards.

If you don't have the above update sets, contact Perspectium Support.

Implementation

The implementation of any common attachment format is symmetrical which means that the output, when consumed, should produce the same or similar records at the target. The implementation should also exhibit idempotent behavior which means that when the same document is consumed and processed repeatedly, the same result appears or is ignored because the results already exists.