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ServiceInsight provides additional insight by offering you a visual look to your ServiceNow data. With ServiceInsight, you can sign up and gain access to a variety of Tableau dashboards that display valuable key performance indicators. 

To get started with ServiceInsight, go to Getting started with ServiceInsight. 


Supported Analytics 

The following are the current analytics supported by ServiceInsight: 

IT Service Management (ITSM)

The IT Service Management (ITSM) dashboard is designed to showcase the performance of the Support Team and indicate whether they are meeting their SLAs to your customers. 

For access to this dashboard, you must have incident populated.


Customer Success Management (CSM)


The Customer Success Management (CSM) dashboard allows you to monitor the surveyed health of your customers, the status of your incidents, and whether the contracted service level agreements are meeting expectations. 

For access to this dashboard, you must have sn_customer_service_case populated.

You must have the Customer Service Management Application installed (Customer Service Management plug-in activated).

Human Resources (HR) 


The Human Resources (HR) dashboard provides an overview of the current employees and HR cases in your organization. The dashboard encompasses both company-wide and departmental KPIs including gender distribution, average time to resolve cases, and average length of service. 

For access to this dashboard, you must have the HR Application (Human Resources Application: Core plug-in activated) with the following tables populated: sn_hr_core_case, sn_hr_core_profile, and sys_user.


IT Operations Management (ITOM)

IT Asset Management (ITAM)

The IT Operations Management (ITOM) and IT Asset Management (ITAM) dashboards provides access to an assortment of information regarding your CMDB records.

For access to this dashboard, you must have the following tables populated: incident and cmdb_ci.