Version
Prerequisites
First, you will first need to install 3 Perspectium update sets to your ServiceNow instance in the following order:
1. Perspectium Core update set
2. Perspectium ServiceInsight
Follow the link to Get Started with DataSync for ServiceNow.
After the DataSync application is setup, you will need to Create a ServiceNow shared queue.
Procedure
To setup ServiceInsight to your ServiceNow instance, follow these procedures:
Access Setup
In your ServiceNow instance, go to Perspectium > ServiceInsight > Setup. Then, click Start Setup.
Select Setup Type
For the Beta version, you only have the option to use an existing shared queue as your setup type. To select the setup type, click the Select a Setup Type dropdown and choose Use Existing Shared Queue.
Select queue
In the Select a Queue dropdown, select the queue you want to use for sharing ServiceNow records.
Select dashboard
Under the Dashboard section, you can select which dashboard you want to use for displaying your data. To read more about what each dashboard represent, go to ServiceInsight.
To select one or more dashboards, click the dashboard in the Available section of the slushbucket. Then, click the right arrow to transfer the dashboard to the Selected section.
Configure share options
Under the Share Options section, do the following:
Click the Frequency dropdown. Choose how many times you want to share your data to the selected dashboards, i.e. Hourly, Every 6 Hours, Every 12 Hours, Daily, On Demand.
Click the Database Type dropdown and choose which database you want to use for sharing.
Create Shares
Click Create Shares to finish your ServiceInsight setup.
Getting Started Overview
After clicking Create Shares, you will be directed to the Getting Started page. Click Continue to access the Group Share created from the setup.
Additionally, you can download Tableau workbooks for Human Resources or IT Service Management in the links given under Getting Started.
