The Common Catalog Task document is an XML schema that contains default fields for mapping catalog task form values from one system to another. The common catalog task format mirrors what one would see in an ITIL view of a Catalog Task form with related lists expressed in embedded XML form. Common Catalog Task is found available as part of the Common Request update set.
A sample Common Catalog Task looks like this:
<common_task>
<active/>
<activity_due/>
<additional_assignee_list/>
<approval>not requested</approval>
<approval_history/>
<approval_set/>
<assigned_to/>
<assignment_group/>
<attachments>
<attachment>
<data />
<size_bytes />
<file_name />
<sys_id />
<content_type />
</attachment>
</attachments>
<business_duration/>
<business_service/>
<calendar_duration/>
<closed_at/>
<closed_by/>
<close_notes/>
<cmdb_ci/>
<comments/>
<comments_and_work_notes/>
<company/>
<contact_type/>
<correlation_display/>
<correlation_id/>
<delivery_plan/>
<delivery_task/>
<description/>
<due_date/>
<escalation/>
<expected_start/>
<follow_up/>
<group_list/>
<impact/>
<knowledge/>
<location/>
<made_sla/>
<number/>
<opened_at/>
<opened_by/>
<order/>
<parent/>
<priority/>
<provider/>
<reassignment_count/>
<rejection_goto/>
<short_description/>
<sla_due/>
<state/>
<sys_class_name/>
<sys_created_by/>
<sys_created_on/>
<sys_domain/>
<sys_domain_path/>
<sys_id/>
<sys_mod_count/>
<sys_tags/>
<sys_updated_by/>
<sys_updated_on/>
<time_worked/>
<upon_approval/>
<upon_reject/>
<urgency/>
<user_input/>
<variables/>
<watch_list/>
<wf_activity/>
<work_end/>
<work_notes/>
<work_notes_list/>
<work_start/>
</common_task>
Embedded records
Embedded records are fields in the Common Catalog Task document that cannot be mapped by singular values. Instead, they are entirely different records included inside the Common Catalog Task document to be created on the subscribing system.
The following are examples of the embedded records in Common Catalog Task:
Attachment Embedded Record
The attachment field in the Common Catalog Task is an embedded record that, when populated, will create a new attachment on the system receiving the Common Catalog Task.
| Table Map Source Field | Definition |
|---|---|
| data | Attachment data in an encoded string format |
| size_bytes | Measurement of how much the attachment data contains |
| file_name | Name of the attached file |
| sys_id | Unique record identifier of the attachment |
| content_type | Attachments content type (i.e jpeg, png, txt, etc.) |
