Work notes and comments in ServiceNow are referred to as journal fields. For bulk shares, options are available to Include journal fields and Include audit log with your shares.
For more information about work notes and comments in ServiceNow, see journal fields and audit logging.
Prerequisites
First, you will need to follow the steps to get started with DataSync Express.
Procedure
To sync your work notes and comments, follow these steps:
Create a new Bulk Share
Log into your sharing ServiceNow instance and navigate to Perspectium DataSync Express > DataSync Express > Shares > Bulk Share > Create New Bulk Share to create a new bulk share.
Include journal fields and audit log
Scroll down to the Additional Settings tab and check the Include journal fields and Include audit log boxes.
Click Update
In the bottom left-hand corner of the form, click Update to save your changes.