• Created by user-1bc08, last modified by user-4dac1 on Mar 15, 2021

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Procedure

To get started with Observer for ServiceNow, follow the steps outlined below:

1. Request the Observer Update Set for ServiceNow

Before getting started, you will need to request the Observer Update Set for ServiceNow from Perspectium Support (support@perspectium.com)

2. Install the Perspectium application


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3. Run Perspectium Finish Install


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4. Set initial properties


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5. Access Observer

Observer is made up of two components, the ServiceNow application that pushes data to the Perspectium Integration Mesh and the user interface (Observer UI) that sits in the Integration Mesh for you to see real time data collection and analytics of your instance.

You can start using Observer by configuring the ServiceNow application and/or using the Observer UI.

To access the Observer UI from your ServiceNow instance, in the top left-hand navigation window type Observer UI. Then, click the Observer UI module that appears underneath the navigation window. If you're not automatically redirected to Observer in a separate browser tab, check your browser's settings to make sure that you are allowing popups from ServiceNow.com.

(info) NOTE: To easily access Observer later, click the  icon to save Observer UI to your ServiceNow favorites.