The Common Request document is an XML schema that contains default fields for mapping Request form values from one system to another. The common request format mirrors what one would see of the Request form with related lists expressed in embedded XML form.
A sample Common Request looks like this:
<common_request>
<active />
<activity_due />
<additional_assignee_list />
<approval />
<approval_history />
<approval_set />
<approvers />
<assigned_to />
<assignment_group />
<attachments>
<attachment>
<data />
<size_bytes />
<file_name />
<sys_id />
<content_type />
</attachment>
</attachments>
<business_duration />
<business_service />
<calendar_duration />
<calendar_stc />
<closed_at />
<closed_by />
<close_notes />
<cmdb_ci />
<comments />
<comments_and_work_notes />
<company />
<contact_type />
<correlation_display />
<correlation_id />
<delivery_address />
<delivery_plan />
<delivery_task />
<description />
<due_date />
<escalation />
<expected_start />
<follow_up />
<group_approvals />
<group_list />
<impact />
<knowledge />
<location />
<made_sla />
<number />
<opened_at />
<opened_by />
<order />
<parent />
<price />
<priority />
<provider />
<reassignment_count />
<recurring_prices>
<recurring_price>
<recurring_frequency />
<recurring_price />
</recurring_price>
</recurring_prices>
<rejection_goto />
<requested_date />
<requested_for />
<requested_items>
<requested_item>
<price />
<stage />
<quantity />
<assigned_to />
<due_date />
<cat_item />
<number />
<sc_catalog />
</requested_item>
</requested_items>
<request_state />
<short_description />
<sla_due />
<special_instructions />
<stage />
<state />
<sys_class_name />
<sys_created_by />
<sys_created_on />
<sys_domain />
<sys_domain_path />
<sys_mod_count />
<sys_tags />
<sys_updated_by />
<sys_updated_on />
<time_worked />
<upon_approval />
<upon_reject />
<urgency />
<user_input />
<variables />
<watch_list />
<wf_activity />
<work_end />
<work_notes />
<work_notes_list />
<work_start />
</common_request>
Embedded records
Embedded records are fields in the Common Request document that cannot be mapped by singular values. Instead, they are entirely different records included inside the Common Request document to be created on the subscribing system. For example, the attachment field in the Common Request is an embedded record that, when populated, will create a new attachment on the system receiving the Common Request.
