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To ensure that Zendesk tickets are arriving in your ServiceNow instance, you will need to create a subscribed queue and subscribe to the data being shared out of Zendesk.

Prerequisites

(warning) First, you will need to create a ServiceNow dynamic share for Zendesk.

Procedure

To create a ServiceNow subscribed queue and subscribe to Zendesk, follow these steps:

UI Steps


UI Step

Create a ServiceNow subscribed queue for Zendesk

Log into your ServiceNow instance and navigate to Perspectium > DataSync > Subscribed Queues or simply type and then select Subscribed Queues in the Filter Navigator on the upper left-hand side of the screen. Then, click New.

In the Name field, type in the same queue name as used in the Zendesk meshlet's perspectium.message.outboundQueue meshlet configuration, such as psp.out.meshlet.zendesk.<mymy_instance>instance.

Enter your Queue username and Queue password (provided by Perspectium Support), and check the Active box. 


UI Step

Submit

Click Submit in the bottom left-hand corner of the form to save your subscribed queue settings.




Next steps

Add and edit ServiceNow outbound table map fields for Zendesk