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HTML
<style>
.release-box {
	height: 30px; 
	width: 100px; 
	padding-top: 8px;
	text-align: center; 
	border-radius: 5px; 
	font-weight: bold; 
	background-color: #8efeb3;  
	border-color: #FCE28A;
}

.release-box:hover {
  	cursor: hand;
    cursor: pointer;
    opacity: .9; 
}
</style>
<meta name="robots" content="noindex">

<div class="release-box">
<a href="https://docs.perspectium.com/display/krypton" style="text-decoration: none; color: #FFFFFF; display: block;">
Krypton
</a>
</div>



To ensure that Zendesk tickets are arriving in your ServiceNow instance, you will need to create a subscribed queue and subscribe to the data being shared out of Zendesk.

Prerequisites

(warning) First, you will need to create a ServiceNow dynamic share for Zendesk.

Procedure

To create a ServiceNow subscribed queue and subscribe to Zendesk, follow these steps:

UI Steps


UI Step

Create a ServiceNow subscribed queue for Zendesk

Log into your ServiceNow instance and navigate to Perspectium > DataSync > Subscribed Queues or simply type and then select Subscribed Queues in the Filter Navigator on the upper left-hand side of the screen. Then, click New.

In the Name field, type in the same queue name as used in the Zendesk meshlet's perspectium.message.outboundQueue meshlet configuration, such as psp.out.meshlet.zendesk.my_instance.

Enter your Queue username and Queue password (provided by Perspectium Support), and check the Active box. 


UI Step

Submit

Click Submit in the bottom left-hand corner of the form to save your subscribed queue settings.




Next steps

Add and edit ServiceNow outbound table map fields for Zendesk