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The Perspectium Add Notes ServiceNow workflow enables the sharing of any public notes to your ServiceNow instance. This workflow also prevents incoming ServiceNow incident comments from being shared back out of Freshservice. Learn more about Freshservice workflows.
Prerequisites
You will first need to create custom Freshservice Ticket fields.
You must have the Freshservice Admin role to complete the procedure described below.
Procedure
To create the Perspectium Inserts ServiceNow workflow, follow these steps:
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