Create a ServiceNow subscribed queue for JSDLog into your ServiceNow instance and navigate to Perspectium > ReplicatorDataSync > Subscribed Queues or simply type and then select Subscribed Queues in the Filter Navigator on the upper left-hand side of the screen. Then, click New. In the Name field, type psp.out.jiraservicedesk.INSTANCE_NAME, where INSTANCE_NAME is the name of your ServiceNow instance (e.g. dev12345). Enter your Queue username and Queue password (provided by Perspectium Support), and check the Active box. Finally, click Submit in the bottom left-hand corner of the form to save your subscribed queue settings. |