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After completing the initial steps to set up your Freshservice instance for a ServiceBond integration, you will need to bond your Freshservice instance with another app to finish configuring your integration. 



Info

The instructions and information provided are for bonding Freshservice with ServiceNow. If you are trying to bond Freshservice with another ITSM app, contact Perspectium Support for a guided setup.



Bond Freshservice with ServiceNow

To sync your Freshservice tickets and map ticket fields with ServiceNow incidents, complete the following procedures:

UI Steps


UI Step

Create a ServiceNow dynamic share for Freshservice


UI Step

Create custom ServiceNow outbound table map fields for Freshservice


UI Step

Update ServiceNow transform map field scripts for Freshservice


UI Step

Add ServiceNow attachment.uploaded script action for Freshservice






Trying to bond Freshservice with another app?

Contact Perspectium Support for a guided setup.