Versions Compared

Old Version 10

changes.mady.by.user user-1bc08

Saved on

compared with

New Version 11

changes.mady.by.user user-1bc08

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Release Highlights



Column



Column



DataSync Release Notes

See what's new with all the data integration solutions!

Service Gateway Release Notes

See what's new in all the integration available to facilitate automated Service Provider to Customer interactions!

Other Products Release Notes

See what's new in Observer, Dashboard or the Archive Viewer!



Planning your ServiceNow instance upgrade

To prepare your ServiceNow instance for an upgrade to the Gold Helium release, follow these steps:

UI Steps


UI Step

Read the Release Notes

Check out the Gold Helium Release Notes for InstanceSync, DataSync, ServiceBond, ServiceOps, and Service Provider Gateway below to determine whether the features, enhancements, and fixes in the release are necessary to improve the performance of your Perspectium integration.


UI Step

Stop all Perspectium jobs

Log into any ServiceNow instances that have Perspectium update sets committed to them, and click Perspectium > Control and Configuration > Stop All Jobs to stop running all Perspectium jobs on each instance.


UI Step

Preview and commit new update sets

Contact Perspectium Support to request download links for the Gold Helium update sets that apply to your Perspectium integration. Then, preview and commit the update sets to the applicable instances.


UI Step

Run Finish Install scripts and start all Perspectium jobs

After committing Gold Helium update sets to your instance, navigate to Perspectium > Control and Configuration > Finish Install and click Confirm to run the Perspectium Finish Install scripts. Then, click Perspectium > Control and Configuration > Start All Jobs to restart the Perspectium jobs for your instance. 






Can't find the feature you're looking for?  

See release notes for earlier releases.