Page History
Release Highlights
DataSync for ServiceNow
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ServiceInsight
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Dashboard
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Snapshot
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Spoke
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Release Names and Packaging
The releases name are in the format of <Major>.<Minor/Patch>.<Hotfix>. The contents of a release package are based on the name and are as follows:
Format | Description |
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Major | Version of the software that contains significant new features, enhancements, and/or improvements in the user interface (UI) or user experience (UX). Perspectium's release name follows the chemical elements (e.g. Helium) and are released alphabetically. For example, Helium 6.0.0 is the major release following Gold. |
Minor/Patch | A set of changes that contains updates, bug fixes, and/or improvements on the product. This release version can be installed by itself without a major release. (e.g. Helium 6.1.0) |
Hotfix | A set of changes that addresses a specific issue. This release version cannot be installed by itself, it will need to be uploaded on top of a major or patch release. Starting with Helium, hotfixes are cumulative so hotfix 2 will contain fixes in hotfix 1. (e.g. Helium 6.0.1 also known as Helium Hotfix 1) |
Release Compatibility
Perspectium tests n-2 compatibility with each release e.g. the previous two major releases of the Agent prior to this release has been tested with the latest version of the ServiceNow application.
Planning your ServiceNow instance upgrade
To prepare your ServiceNow instance for an upgrade to the Helium release, follow these steps:
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Read the Release NotesCheck out the Helium Release Notes for InstanceSync, DataSync, ServiceBond, ServiceOps, and Service Provider Gateway below to determine whether the features, enhancements, and fixes in the release are necessary to improve the performance of your Perspectium integration. |
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Stop all Perspectium jobsLog into any ServiceNow instances that have Perspectium update sets committed to them, and click Perspectium > Control and Configuration > Stop All Jobs to stop running all Perspectium jobs on each instance. |
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Preview and commit new update setsContact Perspectium Support to request download links for the Helium update sets that apply to your Perspectium integration. Then, preview and commit the update sets to the applicable instances. |