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Release Highlights




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(tick)  On-demand DataSync & Incident Analytics is now live!

You can now bulk migrate your ServiceNow incident data to an AWS EC2 instance via Perspectium On-demand DataSync and then load that data into preconfigured Tableau dashboards for streamlined incident data visualization.

(tick)  Integrate with the Service Provider Gateway Meshlet

As a service provider, you can now integrate your customers' ServiceNow instances to your Gateway ServiceNow instance using Perspectium's automated microservice, or Meshlet, integration framework.

(tick)  We've improved our update sets per ServiceNow HealthScan results

Now, you can rest assured that Perspectium update sets are compliant with results from recently conducted ServiceNow HealthScans.




Planning your ServiceNow instance upgrade

To prepare your ServiceNow instance for an upgrade to the Fluorine+ release, follow these steps:


UI Steps


UI Step

Read the Release Notes

Check out the Fluorine+ Release Notes for InstanceSync, DataSync, ServiceBond, ServiceOps, and Service Provider Gateway below to determine whether the features, enhancements, and fixes in the release are necessary to improve the performance of your Perspectium integration.


UI Step

Stop all Perspectium jobs

Log into any ServiceNow instances that have Perspectium update sets committed to them, and click Perspectium Control and Configuration > Stop All Jobs to stop running all Perspectium jobs on each instance.


UI Step

Preview and commit new update sets

Contact Perspectium Support to request download links for the Fluorine+ update sets that apply to your Perspectium integration. Then, preview and commit the update sets to the applicable instances.

(info) NOTEIf upgrading from the Fluorine Patch 1 release of an update set, you may encounter update set preview errors. Make sure to accept all remote updates before committing any Fluorine+ update sets. Note that preview errors may still exist even if initially choosing to accept all remote updates, so be sure that no errors exist in the update set preview errors list before proceeding.


UI Step

Run Finish Install scripts and start all Perspectium jobs

After committing Fluorine+ update sets to your instance, navigate to PerspectiumControl and ConfigurationFinish Install and click Confirm to run the Perspectium Finish Install scripts. Then, click PerspectiumControl and ConfigurationStart All Jobs to restart the Perspectium jobs for your instance. 





Release Notes


Fluorine+ Patch 1 Release (

Salesforce

Observer)

August 1October 4, 2019

UI Button
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New Features
Enhancements

  • You can now choose to enable or disable all script actions when running Start All Jobs for Observer 


UI Button
colorred
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icondelete
titleBug Fixes

  • An undefined sample message will no longer appear when clicking the play button to trigger custom alert in Observer 
Show If
Show If
special@authenticated
  • You can now have better error handling and more descriptive messages if encountering errors when running Salesforce bulk shares
Show If
special@authenticated

Jira
serverJIRA
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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-7756

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coloryellow
sizelarge
iconstar
titleEnhancements

8287
 

Jira
serverJIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-73718195



Fluorine+ Release (Salesforce)

August 1, 2019

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iconadd
titleNew Features

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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-71907756



UI Button
coloryellow
sizelarge
iconstar
titleEnhancements

  • You can now view receipts in your Salesforce integration have better error handling and more descriptive messages if encountering errors when running Salesforce bulk shares
Show If
special@authenticated

Jira
serverJIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-64897371


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special@authenticated

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columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-6873
 
-7190


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serverJIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-6811

UI Button
colorred
sizelarge
icondelete
titleBug Fixes

6489


  • You can now test Perspectium Mesh connection and Dynamic Share triggers by clicking Save on Perspectium Properties
Show If
special@authenticated
  • Outbound messages will no longer be sent out when the Perspectium Mesh is down 
Show If
special@authenticated

Jira
serverJIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-6881

  • Salesforce jobs will no longer fail due to exceeding the max Apex jobs 

6873
 
Jira
server

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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-68916811



UI Button
colorred
sizelarge
icondelete
titleBug Fixes

  • Outbound messages will no longer be sent out when the Perspectium Mesh is down Salesforce attachments will now map correctly even if special characters are present in the attachment message
Show If
special@authenticated

Jira
serverJIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-70336881


  • There Salesforce jobs will no longer be issues with messages being sent to the wrong vhostfail due to exceeding the max Apex jobs 
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special@authenticated

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serverJIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-67406891


  • Improved overall Salesforce Bulk Share functionality Salesforce attachments will now map correctly even if special characters are present in the attachment message
Show If
special@authenticated

Jira
serverJIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-7371

7033


  • There will no longer be issues with messages being sent to the wrong vhost

UI Button
colorgreen
sizelarge
iconadd
titleNew Features

Show If
special@authenticated

Jira
serverJIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-74836740


Show If
special@authenticated

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columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-71917371




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iconadd
titleNew Features

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special@authenticated

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columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-58447483


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special@authenticated

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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-68247191


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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-7248

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titleRemoved Features

5844


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Jira

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keyDEV-6943

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iconstar
titleEnhancements

6824


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columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-64897248



UI Button
colorblue
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titleRemoved Features

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special@authenticated

Jira
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columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-70556943



UI Button
coloryellow
sizelarge
iconstar
titleEnhancements


Show If
special@authenticated

Jira
serverJIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-25466489


Show If
special@authenticated

Jira
serverJIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-74027055


  • You Get queue status will now need to use your Jira username and Jira API token to authenticate for ServiceBond for Jira and ServiceOps integrationsdisplay information about the number of ServiceNow outbound/inbound messages ready to be shared out/received
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special@authenticated

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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-72752546


Show If
special@authenticated

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serverJIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-72037402


Show If
special@authenticated

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serverJIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
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Show If
special@authenticated

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Show If
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keyDEV-50367249


Show If
special@authenticated

Jira
serverJIRA
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keyDEV-58176297


Show If
special@authenticated

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serverJIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
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keyDEV-60675036


Show If
special@authenticated

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serverJIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
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keyDEV-70145817


Show If
special@authenticated

Jira
serverJIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-6375

UI Button
colorred
sizelarge
icondelete
titleBug Fixes

6067


Show If
special@authenticated

Jira
serverJIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-70297014


Show If
special@authenticated

Jira
serverJIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-58416375



UI Button
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titleBug Fixes


Show If
  • DataSync Agents will now only run if 100GB of space is available on the hard disk partition where the Agent is installed
Show If
special@authenticated

Jira
serverJIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-73787029


  • Dynamic share business rules will now run properly after a delete action occurs on a targeted tableYou will now receive an error status message if trying to create a ServiceNow shared queue with spaces in its endpoint URL
Show If
special@authenticated

Jira
serverJIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-74425841


  • DataSync Agents will now only run if 100GB of space is available on the hard disk partition where the Agent is installedAn error message will no longer appear when defining a field prefix for a ServiceNow subscribe in an InstanceSync for ServiceNow integration
Show If
special@authenticated

Jira
serverJIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-7198

Fluorine+ Patch 1 Release (Observer)

October 4, 2019

UI Button
coloryellow
sizelarge
iconstar
titleEnhancements

  • You can now choose to enable or disable showing flags that are relevant to the trend group in the trend group chart in Observer
  • You can now choose to enable or disable all script actions when running Start All Jobs for Observer 

UI Button
colorred
sizelarge
icondelete
titleBug Fixes

7378


  • You will now receive an error status message if trying to create a ServiceNow shared queue with spaces in its endpoint URLAn undefined sample message will no longer appear when clicking the play button to trigger custom alert in Observer 
Show If
special@authenticated

Jira
serverJIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-8287
 
7442


Show If
special@authenticated

Jira
serverJIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-81957198




Can't find the feature you're looking for?  

See release notes for earlier releases.