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To ensure that case record data is synced properly with your ServiceNow instance, you will need to create a Perspectium job in Salesforce that will handle the transfer of data from ServiceNow to Salesforce once a Salesforce dynamic share is triggered.
Prerequisites
Install the Perspectium Package for Salesforce
Configure your Salesforce remote site settings
Configure Perspectium Replicator as a Salesforce connected app
Configure Perspectium properties for Salesforce
Create a Salesforce shared queue
Create a Salesforce dynamic share
Procedure
To create a Perspectium job in Salesforce, follow these steps:
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Next steps
Configure ServiceNow to share/subscribe to your Salesforce org
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