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A shared queue will need to be created in Salesforce to store messages that will be dynamic shared when Salesforce case records are created, updated, and/or deleted.

Prerequisites

(warning) Install the Perspectium Package for Salesforce

(warning) Configure your Salesforce remote site settings

(warning) Configure Perspectium Replicator as a Salesforce connected app

(warning) Configure Perspectium properties for Salesforce

(warning) Create a custom case field

Procedure

To create a shared queue in Salesforce, follow these steps:

UI Steps


UI Step

Log into your Salesforce organization and click theicon in the upper left-hand corner of the screen. Then, click the Perspectium Replicator app.


UI Step

In the navigation bar near the top of the screen, click Queues. In the upper left-hand corner of the resulting page, click New Queue.


UI Step

For the Queue Name, type psp.in.siam.provider.salesforce.


UI Step

From the Direction dropdown, choose Share. Then, check the Active box.


UI Step

Type your Perspectium Integration Mesh URL, username, and password in the appropriate fields. Then, click Save to finish creating your shared queue.

(info)NOTE: You can optionally click Get Queue Status before saving your shared queue to check if the queue was created successfully and is active.




Next steps

Create a Salesforce subscribed queue



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