Versions Compared

Old Version 38

changes.mady.by.user user-1bc08

Saved on

compared with

New Version Current

changes.mady.by.user user-b885f

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.


Section


Column
width30%

Image Modified


Column
width70%

DataSync Release Notes

See what's new with all the data integration solutions!

ServiceBond Release Notes

See what's new in all the integration available to facilitate automated Service Provider to Customer interactions!






Release Highlights

DataSync for ServiceNow


Section


Column
width40%


Column
width60%

(tick) Application UI redesigned 

The application's A redesigned UI improves your experience to better navigate through the features you use. 

  • Navigator list are condensed and organized to its proper category. 
  • Bulk share and dynamic share forms redesigned to improve your configuration experience.
  • All sharing options in one location. See See the new Shares page. 
  • Features that can help you solve some of your integration issues are all located in the Troubleshooting module.

...and much more! Explore the Application Module Overview with How to Use DataSync for ServiceNow to see all the other changes. 




Section


Column
width40%

Image RemovedImage Added


Column
width60%

(tick)

 Form view redesigned 

Bulk share and dynamic share forms redesigned to improve your configuration experience.

  • New bulk share and dynamic share sections are included in the forms for better organization. Sections included are:
    • General Settings contains all the basic and required fields needed to save or execute your share. 
    • Overview display the general information of the bulk or dynamic share. 
    • ...and much more! See Dynamic Share and Bulk Share to see the rest of the sections. 
    • Switch between form views: Legacy view and New view.

     Table Compare Enhancement

     There are now different comparison types for ServiceNow to Database Table Compare:

    • Audit Shares compares the records shared by bulk shares with the records in your database. 
    • Compare Records by Table compares the records that satisfy specified conditions with the same records in your database.
    • Synchronize Deleted Records removes records that no longer exists on your instance from your agent database.

    See ServiceNow to Database Table Compare to get started!




    Section


    Column
    width40%

    Image Added


    Column
    width60%

    (tick) Share and Subscribe Performance Improvements 

    Some of the notable ways performance has improved include:

    • Creating multiple MultiOutput Jobs can be use if you are sending a high volume of messages to a single queue or spreading your messages across a high volume of queues.

    • Improve bulk share performance and increase throughput by automatically creating Multiple Bulk Share Jobs.

    • Creating multiple Inbound Processors can be use if you are receiving a high volume of messages from a single queue or want an overall improvement in throughput.



    ServiceInsight


    Section


    Column
    width40%

    Image Added


    Column
    width60%

    (tick) Manage your data with ServiceInsight

    Expand the way you manage your data with ServiceInsight with the following:

    • Pre-configured data extracts, paired with Tableau reports. 
    • Get a deeper understanding of ITSM, CSM, ITOM, ITAM and HR data.
    • Review your Key Performance Indicators (KPI) in minutes!

    See ServiceInsight to get started!



    Dashboard


    Section


    Column
    width40%

    Image Added


    Column
    width60%

    (tick)  Operate, plan, and troubleshoot the core application with Dashboard!

    The new Dashboard included with our core application will provide you the following:

    • A single page dashboard that shows an overview of an integration including volume, status and errors.
    • Help you understand your data exchanges powered by Perspectium and assist in troubleshooting issues.

    See Dashboard to get started!



    Snapshot


    Section


    Column
    width40%

    Image Added


    Column
    width60%

    (tick) Back up and restore your ServiceNow tables in your own instance or another!

    With the ease of Snapshot, you can achieve the following:

    • Get control over your ServiceNow backups and have confidence that you can restore from them.
    • Snapshot entire applications, including forms, properties, scripts, business rules, referenced records and schemas.
    • Restore entire applications onto other ServiceNow instances for migration. 

    See Snapshot to get started! 



    Spoke


    Section


    Column
    width40%

    Image Added


    Column
    width60%

    (tick) Share records out of your ServiceNow instance with IntegrationHub

    Extend ServiceNow workflows to 3rd party service providers or other departments using the Perspectium Spoke and the ServiceNow IntegrationHub:

    • Share records from a ServiceNow instance to the Integration Mesh without the Perspectium ServiceNow application.
    • Share records out in Common Document format in addition to base records
    • Share out the comments and work notes of records 

    See Perspectium Spoke for ServiceNow to get started!




    Release Names and Packaging

    The releases name are in the format of <Major>.<Minor/Patch>.<Hotfix>. The contents of a release package are based on the name and are as follows:

    FormatDescription
    Major

    Version of the software that contains significant new features, enhancements, and/or improvements in the user interface (UI) or user experience (UX). 

    Perspectium's release name follows the chemical elements (e.g. Helium) and are released alphabetically. For example,

    the

    Helium

    (

    6.

    x.x) release is

    0.0 is the major release following Gold.

    Minor/Patch

    A set of changes that contains updates, bug fixes, and/or improvements on the product. This release version can be installed by itself without a major release. 

    (e.g. Helium 6.1.0

    release or Helium Patch 1

    ) 

    Hotfix

    A set of changes that addresses a specific issue. This release version cannot be installed by itself, it will need to be uploaded on top of a major or patch release. Starting with Helium, hotfixes are cumulative so hotfix 2 will contain fixes in hotfix 1. 

    (e.g. Helium 6.0.1

    release or

     also known as Helium Hotfix 1

    , 6.1.1 release or Helium Patch 1 Hotfix 1) 

    ) 



    Release Compatibility

    Perspectium tests n-2 compatibility with each release e.g. the previous two major releases of the Agent prior to this release has been tested with the latest version of the ServiceNow application.


    Can't find the feature you're looking for?  

    See release notes for earlier releases

    . HTML<script> var box = document

    .

    getElementById("release-box"); box.style.display = "none"; </script>