Versions Compared

Old Version 2

changes.mady.by.user user-1bc08

Saved on

compared with

New Version Current

changes.mady.by.user user-4dac1

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Freshservice is a service management platform that you can integrate

ServiceBond for Freshservice allows you to integrate your Freshservice platform with other Perspectium-supported ITSM applications

via the Perspectium Service Gateway Integration method. Multidirectional sharing can be configured so that the data in your Freshservice instance is sent back and forth to other ITSM apps via the Perspectium Mesh and without the need for a traditional swivel-chair integration approach.

via Perspectium's ServiceBond integration framework.

This means you can configure seamless multidirectional sharing to send data in Freshservice back and forth between other applications.


Get started with ServiceBond for Freshservice

To

Image Removed

Get started with Service Gateway for Freshservice

Learn how to set up your Freshservice instance for a ServiceBond integration, you need to create a custom ticket field to sync data with other Perspectium-supported ITSM apps.applications, as well as some workflows using the Workflow Automator.

Here's how to get started with your Freshservice ServiceBond integration:

  1. Create custom Freshservice ticket fields
  2. Create Freshservice workflows
  3. Bond Freshservice with another app