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Creating a custom case field will allow for the storing of ServiceNow incident numbers when messages are sent over to ServiceNow.
Prerequisites
Install the Perspectium Package for Salesforce
Configure your Salesforce remote site settings
Configure Perspectium Replicator as a Salesforce connected app
Configure Perspectium properties for Salesforce
Procedure
To create a custom case field in Salesforce, follow these steps:
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Next steps
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