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The final step in ensuring To ensure that case record data is synced properly with your ServiceNow instance is , you will need to create a Perspectium job in Salesforce that will handle the transfer of data from ServiceNow to Salesforce once a Salesforce dynamic share is triggered.

Prerequisites

(warning) Install the Perspectium Package for Salesforce

(warning) Configure your Salesforce remote site settings

(warning) Configure Perspectium Replicator as a Salesforce connected app

(warning) Configure Perspectium properties for Salesforce

(warning) Create a custom case field

(warning) Create a Salesforce shared queue

(warning) Create a Salesforce dynamic share

Procedure

To create a Perspectium job in Salesforce, follow these steps:

UI Steps


UI Step

Access the Perspectium Replicator app

Log into your Salesforce organization and click theImage Modifiedicon in the upper left-hand corner of the screen. Then, click the Perspectium Replicator app.


UI Step

Navigate to Perspectium Jobs

In the navigation bar near the top of the screen, click Perspectium Jobs. In the upper left-hand corner of the resulting page, click New Perspectium Job.


UI Step

Enter Perspectium Job Details

Under the Perspectium Job Details section, check Type any Description for your Perspectium job. Then, check the Active box to allow your Perspectium job to start running after you save the job. Then, type any Description for your Perspectium job. 


UI Step

Choose Job Settings

Under the Job Settings section, choose an option from the Job Type dropdown:

Job TypeDescription
MultiOutput ProcessingData will be shared out of your Salesforce org
Replicator Subscriber Your Salesforce org will accept inbound data being shared out from other apps/data sources

Next, choose a Job Interval, which is an interval of time at which your Perspectium job will regularly run. 

Finally, you can optionally select a Job Delay Interval, which is an amount of time that will delay the execution of your Perspectium job if the max allowed number of Apex jobs running in your Salesforce org is exceeded. For more information on how Apex jobs run in a Salesforce org, see Apex Transactions and Governor Limits

To create a job that shares case records out of Salesforce, choose MultiOutput Processing from the Job Type dropdown. To create a job that subscribes to data that is being shared to Salesforce, choose Replicator Subscriber from the Job Type dropdown

.


UI Step

(Optional) Choose Notification Settings

Optionally, you can choose a user to receive email notifications whenever your Perspectium job fails to run due to a connectivity error. To do this, click Image Added and then choose a user. Finally, choose an Email Interval, which is an interval time at which to run your Perspectium job by selecting an option from the Interval dropdownemail notifications will be sent to the user whenever your Perspectium job continues to fail due to a connectivity error.


UI Step

Save your Perspectium job

At the top or bottom of the form, click Save to finish creating your Perspectium job.

Image Modified


(info) NOTE: Whenever the Perspectium job fails, repeat the above steps and recreate the Perspectium job





Next steps

Configure ServiceNow to share/subscribe to your Salesforce org



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