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Receipts are automatically generated in your Salesforce org for your SalesInsight integration. Receipts indicate the delivery status for records that have been shared from your ServiceNow instance to your Salesforce org, allowing you to quickly identify successfully synced records as well as any records that have not yet been synced. Receipt delivery statuses include:
Success Your records were synced successfully
Pending Your Salesforce org is still processing the records shared out from your ServiceNow instance
Error Your records were not synced successfully
NOTE: By default, Salesforce receipts will be generated for every 1,000 ServiceNow messages. To change this value, see change Salesforce receipt Batch Ack Size and Batch Error size.
Prerequisites
First First, you will need to install the Perspectium Package for Salesforce. You will also need to configure your Salesforce remote site settingsfollow the steps to get started with your SalesInsight integration for ServiceNow incidents and Salesforce cases.
Procedure
To deploy Apex triggers in a Salesforce production organizationview the receipts generated in your Salesforce org for data being shared out by ServiceNow, follow these steps:
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UI Step | From the Component Type dropdown, choose Apex Trigger. Then, check the boxes next to the Apex triggers you want to include: | ||||||||||||||||
| Apex Trigger | Triggers dynamic sharing of... | ||||||||||||||||
| PSP_Case_Local_Attachment_CaseTrigger | attachments added to Salesforce case records | ||||||||||||||||
| PSP_Case_Local_CaseTrigger | Salesforce case record data (excluding attachments and document links) | ||||||||||||||||
| PSP_Case_Local_ContentDocumentLink_CaseTrigger | document links added to Salesforce case records |
click Receipts. Then, on the resulting page, click into the receipt that you want to view. Note that the receipt's delivery status will be listed as the value in the Batch Type field for the receipt.
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Finally, click Add To Change Set to finish adding the Apex triggers to the change set.
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Log into your production Salesforce organization and click the |
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In the Quick Find window on the left side of the screen, type and then click Inbound Change Sets (under Environments > Change Sets). |
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Choose to deploy the change set you created under the Change Sets Awaiting Deployment section. |
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