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ServiceBond for ServiceNow allows you to connect your ServiceNow instance to multiple applications, using ServiceNow as your main integration hub. 


Bond ServiceNow with Salesforce and Jira

To bond your ServiceNow instance's incident data with the data in your Salesforce org and Jira instance, you will need to complete the following procedures:

UI Steps


UI Step

Follow the steps to get started with SalesInsight (case-incident)


UI Step

Follow the steps to get started with ServiceBond for Jira


UI Step

Modify the PSP Common Incident to Incident transform map in ServiceNow


UI Step

Modify the Common Incident to Incident for Jira transform map in ServiceNow


UI Step

Copy and modify the Incident to Common Incident table map in ServiceNow (multi-app integration) 


UI Step

Modify the Incident to Common Incident (Jira) table map in ServiceNow 


UI Step

Create Salesforce and Jira assignment groups in ServiceNow


UI Step

Modify your ServiceNow dynamic shares for Salesforce


UI Step

Modify your ServiceNow dynamic shares for Jira


UI Step

Edit the Salesforce Share Comment and Salesforce Share Attachment script actions in ServiceNow


UI Step

Edit the Perspectium synchronize Jira attachment script action in ServiceNow


UI Step

Bond your ServiceNow incidents with Salesforce cases and Jira issues






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Contact Perspectium Support

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support@perspectium.com