Add the ServiceNow Identifier field to your Jira issue screensLog into your Jira cloud instance and navigate to Jira Settings > Issues > Screens. Then, locate the project you want to display your ServiceNow Identifier ID for and click Configure under the Actions list for that project. On the resulting screen, scroll to the bottom of the list of fields and choose ServiceNow Identifier and Sys ID from the Select Field dropdown. Finally, drag the ServiceNow Identifier and Sys ID fields to where you want them to appear when you view an issue in your Jira project.
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