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tooltipInformation on this page pertains to the Perspectium Fluorine release
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To set up your Freshdesk instance for a ServiceBond integration, you will need to create a custom ticket field to sync with other applications as well as some workflows using the Workflow Automator.


Procedure

To get started with your Freshservice ServiceBond integration, complete the following procedures:


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Create custom Freshdesk ticket fields

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Create Freshdesk Dispatch'r rules

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Create Freshdesk Observer rules

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Bond Freshdesk with another app



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Contact Perspectium Support


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support@perspectium.com