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Freshdesk's Dispatch’r rules are business rules that support service desk workflows by performing predefined actions on newly created tickets. Dispatch'r rules can be used to automatically categorize, prioritize, and/or assign incoming tickets to the right agent in your team, based on the conditions you specify. You will need to create the following 2 Dispatch'r rules to enable the sharing of newly created Freshdesk tickets to your ServiceNow instance.


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The Perspectium Inserts ServiceNow Dispatch'r rule will will enable the sharing of newly created Freshdesk tickets to your ServiceNow instance. Create this Dispatch'r rule.

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The Perspectium Inserts from ServiceNow Dispatch'r rule prevents incoming ServiceNow incidents from being shared back out of Freshdesk. Create this Dispatch'r rule.



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