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tooltipInformation on this page pertains to the Perspectium Fluorine release
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For ServiceNow tables such as Knowledge (kb_knowledge) that have HTML fields HTML fields where you can embed images and videos, the Include embedded images/videos option for both dynamic shares and bulk shares will enable the sharing of embedded images and videos so that subscribing instances can display them properly when displaying your selected table's records.

(info) NOTEOnly HTML and Translated HTML field  field types are supported for the sharing of embedded images and videos. If your field is any other type (such as String), then embedded images/videos will not be shared out properly. For more information, see HTML field type.

Prerequisites


(warning) First, you will need to follow the steps to get started with Replicator and create a dynamic share or create a bulk share.

Procedure


To share embedded images or videos with your dynamic share or bulk share, follow these steps:

UI Steps
UI Step

Log into your sharing ServiceNow instance and navigate to Perspectium > Replicator > Dynamic Share or Perspectium > Replicator > Bulk Share.

UI Step

Click the timestamp next to the name of the dynamic share or bulk share that you want to include embedded images or videos with.

UI Step

Under the Additional Settings tab, check the Include embedded images/videos box to enable the dynamic or bulk sharing of embedded images or videos. Checking this option will automatically check the include attachment box, as embedded images and videos are stored in ServiceNow's sys_attachment and sys_attachment_doc tables.

(info) NOTE: On a subscribing ServiceNow instance, you will need to subscribe to the following tables in order for embedded images and videos to be properly synced between instances:

  • db_image
  • db_video
  • sys_attachment
  • sys_attachment_do
UI Step

In the bottom left-hand corner of the form, click Update to save your changes.

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