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Cherwell can be configured as ServiceBond for Cherwell allows for a bidirectional ServiceBond integration to sync Cherwell records with other Perspectium-supported ITSM applications. applications via the Perspectium ServiceBond Integration method.


Info

The instructions and information provided are for bonding Cherwell with ServiceNow. If you are trying to bond Cherwell with another ITSM app, contact Perspectium Support for a guided setup.



Get started with ServiceBond for Cherwell

Learn how Once you have completed the initial steps to set up Cherwell to bond your IT data other Perspectium-supported apps.Cherwell up for a ServiceBond integration, here's how to bond Cherwell with ServiceNow:

  1. Create a ServiceNow dynamic share for Cherwell

  2. Create a ServiceNow subscribed queue for Cherwell

  3. Edit ServiceNow outbound table map fields for Cherwell

  4. Add and edit ServiceNow transform map scripts for Cherwell