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Perspectium's Group Share module for ServiceNow allows you to share out a combination of dynamic and bulk shares from one ServiceNow instance to another as one group. With group shares, you can easily schedule and execute shares without having to create each share record individually.

Additionally, Perspectium's update set for ServiceNow includes built-in templates for common service management processes and allows you to create your own custom templates to apply to multiple shares within the same group. In short, group shares give you a multitude of options to custom manage and integrate your organization's service processes.

To access group shares, go to Perspectium > Perspectium Core > Shares. Then, click Group Share.

Create a group share

To create a group share you need to have an itil or admin role to see the records in the list collector that contain the tables and domain. If you are sharing Database View records, you will need an admin role to see the records in the list collector. 

Here's how:

  1. In your ServiceNow instance, go to Perspectium > Perspectium Core > Shares Group Share Create New Group Share

Creates a new group share in your ServiceNow instance.

View Group Shares 

Views and manages group share records.

Create New Template

Creates a new template that is applied to a group share in your ServiceNow instance.

View Templates

Views and manages template records.

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  1. .

  2. On the resulting page, enter any Name for the group share. 

  3. Use the Target Queue field to select from a queue. Use the magnifying glass to search for your shred queues and select one from the list to group share your data to.

  4. Use the Target dropdown to select the target that you want to share to:
    • ServiceNow: Share records to another ServiceNow instance
    • ServiceBond: Share records to an application instance other than ServiceNow

  5. Choose your encryption/decryption method from the Encryption Method dropdown.

  6. Check the Bulk Share and/or Dynamic Share boxes to determine which shares you want to include.

    Checking the Dynamic Share box will reveal a Dynamic Share Active box—make sure to check this box too so that the dynamic share will be active and records will start sharing out as they are created/updated/deleted.

    Checking the Bulk Share box will reveal a Run dropdown ll then appear with the following options for timeframes to run the bulk shares within your group share:

    Timeframe

    Run your bulk shares...

    Options

    Dailyonce per day
    • Starting: Choose a date and type a time to run the bulk shares in your group share every 24 hours
    Monthlyonce per month
    • Day: Choose a day of the month to run the bulk shares in your group share
    On DemandimmediatelyN/A
    Onceonce at a specified date and time
    • Starting: Choose a date and type a time to run the bulk shares in your group share
    Periodicallyat specified intervals
    • Repeat Interval: Indicate how frequently to run the bulk shares for your group share
      • Type a number next to days to run your bulk shares every x days.
      • Next to hours, type the time intervals (every x hours, minutes, and seconds) to run your bulk shares for
    • Starting: Choose a date and time to start running the periodic bulk shares for your group share
      (info) For example, typing 3 next to Days will run your bulk shares every 3 days, or typing 04:15:00 next to Hours will run your bulk shares every 4 hours and 15 minutes.
    Weeklyonce per week
    • Day: Choose a day of the week to run the bulk shares in your group share


  7. (Optional!) To share out records for only one company, click the magnifying glass next to the Company field. Then, choose a company from the list that you want to filter your group share by.

  8. (Optional!) To use a template of tables to group share your data from, select a template from the Templates dropdown. Otherwise, select the tables you want to group share following the instructions in Step 9.

  9. (Optional!) To share out records for only certain domains, use the Table section to choose the domains you want to filter on from the list under Available. For any domains you choose, click the right arrow to add them to Selected. Domain filtering options will only appear if your ServiceNow instance is domain-separated.
  10. Click Submit