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ServiceNow tables maps are used to map and/or transform outbound ServiceNow field data for the record being dynamic shared or bulk shared. If the field names of the record being shared out from ServiceNow need to be modified, or if the value of one or more fields needs to be transformed, you can create an outbound table map to modify the fields for your integration.
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Go to Perspectium > Control and Configuration > Table Maps to access.
Table maps are typically used in Perspectium Service Gateway integrations. For more information about how to use a ServiceNow table map to transform data being shared out of your ServiceNow instance, see Service Gateway.
Outbound table maps
Outbound table maps are used to map and/or transform the outbound ServiceNow field data for the replicated records. You should use Outbound table maps if the field names of the replicated record from ServiceNow need to be modified, or if the value of one or more fields needs to be transformed. Once the Outbound table map is configured, it can be assigned to a dynamic share or bulk share by selecting it in the Table Map field on corresponding forms. See Add a table map to your ServiceNow dynamic share/bulk share.
Outbound table maps are utilized and packaged per integration. See ServiceBond for all the different Perspectium supported applications that uses Outbound table maps.
Inbound table maps
Inbound table maps direct messages to an Import Set Table where a ServiceNow Transform Map will an import set table where a ServiceNow transform map will do the processing. These configurations are used to map inbound replication messages to a ServiceNow table based on the Topic and Type specified in the message. For example, a record coming in with the “topictopic=siam” and siam and the “typetype=common_incident” will incident will be mapped to the “uu_psp_common_incident” Import Set Table. The corresponding Transform Map will incident import set table. The corresponding transform map will then process the message appropriately.
Create a ServiceNow table map
- In your ServiceNow instance, go to Perspectium > Control and Configuration > Table Maps.
- Click New.
- Select the table map direction (Outbound or Inbound) from the Direction dropdown. The fields available will change depending on whether you choose Outbound or Inbound.
Refer to ServiceNow table maps for more information on the difference between Outbound and Inbound table maps. - Complete the required fields:
- Enter a Name
- (For Outbound table maps only) Select the table you want to create table map for from the Source table dropdown
- (For Outbound table maps only) Enter the name of the target table in the Target Table Name field (e.g. incident)
- (For Inbound table maps only) Select the target table from the Target Table dropdown
- Click Submit.
Add a table map to your ServiceNow dynamic or bulk share
ServiceNow table maps are typically used in Perspectium Service Gateway integrations to handle the mapping of fields in certain ServiceNow tables as data is shared out of your instance. You can include a table map as part of your ServiceNow dynamic share or bulk share to help with field mappings and data transformation.
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Prerequisites:
- Commit a Perspectium update set containing table maps to your ServiceNow instance.
- Create a ServiceNow dynamic share or bulk share.
Instructions:
- In your sharing ServiceNow instance, go to Perspectium > Perspectium Core > Shares > Dynamic Share or Perspectium > Perspectium Core > Shares > Bulk Share.
- Click View Dynamic Shares or View Bulk Shares.
- From the available shares, click on the one that you want to add a table map for.
- In the Data Enrichment tab, click the search icon next to Table map.
- From the resulting list, select the table map you want to add.
- Click Update (top right).